Medical staff of the Department for Maxillofacial Surgery at the Faculty of Dental Medicine in Belgrade, where B.K. had jaw surgery, refused to dress her wound for the lack of health booklet, even though the medical report indicated the necessity of regular wound dressing after the operation. On that occasion, they suggested that she address the Belgrade Emergency Centre but she did not encounter understanding of the medical staff there either. In the meantime, her wound got severely infected and her face noticeably swollen and therefore B.K. addressed Praxis for assistance in obtaining the health booklet. In agreement with the health mediator in the Municipality of Cukarica, Praxis succeeded in helping B.K. to be received in the Health Centre Cukarica without a health booklet, for the purpose of receiving the necessary treatment.

B. K. lives in the informal settlement Cukaricka suma, and is thus unable to register her permanent or temporary residence. The attempt to obtain health booklet for B.K. in the branch of the Republic Fund of Health Insurance in Cukarica was futile, even though the Article 22 of the Law on Health Insurance stipulates that persons of Roma nationality who, due to their traditional way of life do not have permanent or temporary residence, can be beneficiaries of health protection.