Praxis and Liceulice are organizing the action to mark 21 March – The International Day for the Elimination of Racial Discrimination, which was established by the decision of the General Assembly of the United Nation 47 years ago. Within the European-wide Action Week Against Racism,  Praxis and Liceulice will join the numerous European non-governmental organizations and associations participating in marking of the Day. During the action, the citizens will have an opportunity to leave their messages and wishes related to the fight against discrimination in specially printed postcards.

Short messages on the occasion of the International Day for the Elimination  of Racial Discrimination will be gathered from the vendors of Liceulice, residents of informal settlements, passers-by in the street, friends and acquaintances, and visitors of Praxis and Liceulice Facebook and Twitter accounts.

The messages will be collected by Sunday, 24 March 2013, and a day later they will be sent to relevant state bodies as they can hear what the citizens think about discrimination.

Regional Office of the Technical Assistance for Civil Society Organizations (TACSO) and the European Centre for Not-for-Profit Law (ECNL) have drafted the report KEEPING UP THE MOMENTUM: Improving Cooperation Between Public Institutions and Civil Society in the Western Balkans and Turkey on institutional cooperation between the public authorities and civil society organizations in the Western Balkans and Turkey.

The overall aim of the Report is to present the current state of institutional cooperation between the government/parliament and civil society organizations in the countries of the Western Balkans and Turkey by: providing an analysis of the rationale and ensuring benefits of cooperation, outlining critical issues, and providing recommendation as to how to improve the current mechanisms of institutional cooperation and increase the role of CSOs in that process. It seeks to highlight good practices, outline key factors for success, identify challenges, and facilitate the sharing of experiences and lessons learnt among the countries concerned. The Report deals with the institutional mechanisms of cooperation and policy documents at the national level only. The Report specifically covers the following countries: Albania, Bosnia and Herzegovina, Croatia, Kosovo, former Yugoslav Republic of Macedonia, Montenegro, Serbia and Turkey.

The Report is developed based on the desk research and the outcomes of the questionnaire filled out by key stakeholders in the countries concerned, Praxis being one of them, as well as based on extensive consultations with TACSO resident advisers and other knowledgeable individuals.

Download the Report
 

Blog by Ivanka Kostic Published on ENS website

Recently, I had the privilege to be invited as a speaker to a hearing on the subject of Access to Nationality for the Parliamentary Assembly of the Council of Europe (PACE). I was asked to address the issue of stateless Roma in Serbia and the Western Balkan Region and actions that the state should take in order to avoid statelessness. Below I present the impressions that I took away from this interesting hearing.

The hearing was organised by Mr Boriss Cilevics (Latvia, Socialist group), a member of the CoE Parliamentary Assembly and vice-chairperson of its Committee on Legal Affairs and Human Rights. In October 2010 Mr Cilevics had presented a motion for a resolution on “access to nationality“(Doc. 12414) signed by 21 members of the Parliament (the majority belonging of the Socialist Group). The motion was forwarded to the Committee on Legal Affairs and Human Rights on 24 January 2011 for report. The Committee appointed Mr Cilevics as rapporteur at its meeting in Strasbourg on 26 January 2011.

The motion draws attention to the issues of access to nationality for immigrants and their descendants as a crucial condition for their integration and full enjoyment of political rights and political representation. Most European countries do not facilitate naturalisation for first-generation migrants, while European-born children often face unfavourable additional requirements for becoming citizens of their country of birth.  As stricter criteria apply to them, many migrants wanting naturalisation can have their application refused or nationality withdrawn on various grounds, without any time limits. Moreover, only a handful of countries allow migrants to hold complete dual nationality. The tendency in recent years to make it more difficult to acquire citizenship in several Council of Europe member states also raises concerns.

The hearing started with a presentation by Prof. Dr. Gerard-René de Groot, Professor of Comparative Law and International Private Law from the Maastricht University. He addressed the legal regime on multiple
nationality, the changing attitude of Council of Europe Member States towards multiple nationality and the issue of access to nationality by immigrants and their children to their country of immigration. He raised an interesting contradiction: why do many states allow, or even encourage multiple nationality when children are born to parents of different nationalities, but discourage or even prohibit voluntary acquisition of multiple nationality by adults?

Following this presentation, Inge Sturkenboom, Protection Officer (Statelessness) from the UNHCR Bureau for Europe addressed the question of safeguards against statelessness at birth as set out in the 1961 Convention on the Reduction of Statelessness. She emphasized UNHCR’s concern that children continue to be born stateless in Europe because of insufficient safeguards to prevent statelessness in the nationality legislation of some States. In particular, it is crucial that states have provisions to address children born in the territory who would otherwise be stateless.

The members of the Committee who took part in the open discussion mainly raised their concerns about the growing problem of multiple nationality, showing how much multiple nationality is disliked by some states and appears to some to be an even greater problem than statelessness. Some raised the concern that today there are many more individuals holding dual citizenship than stateless persons, and posited that nationality may lose all significance when in several years people may be able to acquire 10-20 different nationalities.

Others taking part in the discussion were concerned about the problem of dual nationality of a number of citizens of Bosnia and Herzegovina (BH) who reside in BH but are also Croatian nationals. After Croatia joins the EU, they will be EU citizens and at the same time citizens of BH. This would create the problem that although they are living in the same state, such dual nationals will be in an entirely different position, possessing different rights and opportunities than their fellow citizens. This raised many interesting concerns. For instance, where will a person with multiple nationality enjoy or exercise their political and economic rights? Could multiple nationality become an obstacle to full integration? How will states resolve clashes between their interests in areas such as compulsory military service and diplomatic protection?

However, despite these concerns there was a positive voice supporting multiple nationality in the discussion, stating that the right to nationality is a fundamental human right and that individuals can have ties with several countries, several social identities, and that in the era of globalisation it is important to pursue the broader objective – integration.  

During the discussion the issues of prevention and reduction of statelessness were somehow pushed to the side as of multiple nationality took centre stage as the primary concern of the discussion participants.  However, it is clear to see how these issues are related: so long as states harbour suspicions that granting multiple nationality will lead to complex problems, they may also hesitate to openly offer citizenship to stateless persons or persons at risk of statelessness. Opening the door to multiple nationality may indeed bolster respect for the right of access to nationality in general. Regardless, prevention of statelessness needs to be the priority.

By the end of the hearing it was evident that Mr. Cilevics will have a challenging task ahead with his report. There is still a long way to go. Statelessness is a sensitive and often politicised subject, very closely related to migration, state succession and the rights of migrants. Most European countries have no framework to effectively deal with statelessness, and this has left many stateless persons vulnerable to discrimination and human rights abuse. It is encouraging to see the Council of Europe attempting to deal with this issue, but at the same time it is hoped that any resulting resolutions will be grounded first and foremost in protecting the human rights of Europe’s most vulnerable people.

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Blog by Milijana Trifkovic Published on ENS Website

In many countries there is a circle of rights which are reserved only for their own nationals and that is one of the main facts that gives significance to nationality. In Serbia, however, having nationality is not a sufficient condition for a person to be able to access rights that the citizenship status should imply. In order to access their rights and obtain documents such as ID card or passport, Serbian citizens also must register their permanent residence, which is a precondition that a number of members of marginalized groups cannot fulfil. According to the survey conducted for the purpose of the UNHCR report “Persons at Risk of Statelessness in Serbia”, 3 % of Roma (approximately 4,500) do not have registered residence. In December 2012, Praxis issued the report entitled “No Residence, No Right”, explaining all the difficulties one can encounter when registering residence in his/her own country and the way in which the absence of registered permanent residence can deprive Serbian nationals of the rights normally attached to nationality or of the possibility to transfer the nationality to their children. Such consequences almost exclusively arise in cases of Roma from informal settlements, who cannot document ownership or any other legal basis of housing, as well as in the cases of citizens of Serbia originating from Kosovo, with habitual residence in Serbia. The report gives an insight into the obstacles they face when trying to register their permanent residence and explains the manner in which unregistered residence causes violation of their rights.

The national legislation recognises permanent residence as a place where rights can be enjoyed. As a result, a person may be born in Serbia, have its citizenship and spend all his/her life in one place in its territory, but if the person concerned does not have permanent residence registered, most institutions will remain inaccessible to him/her. That person will not be able to obtain ID card or passport, leave the country or access basic human rights. Both in the case of Roma from informal settlements and citizens originating from Kosovo the issue of possession of nationality is indisputable, but unregistered residence denies them the opportunity to benefit from nationality. Unlike other citizens of Serbia, some members of the Roma ethnic community cannot submit evidence of legal basis of housing when registering permanent residence due to their particularly vulnerable position, poverty and the life in informal settlements. In case of citizens from Kosovo, however, the problems arise from the difficulties related to fulfilling additional conditions for registration of permanent residence that are imposed solely on this category of citizens. The procedure for issuance of passport and registration of permanent residence for these persons has been defined by a separate act – a regulation adopted by the Government of Serbia in 2009 with the aim to meet the criteria for visa liberalization. The requirements that citizens originating from Kosovo should meet for the registration of permanent residence are far more onerous in comparison to other citizens of Serbia. Practice shows that, in order to register permanent residence in the country where they live and the citizenship of which they possess, these persons must fulfil conditions imposed on foreigners in the procedure for approval of residence permit (secured income, family reunion, etc). Those who fail to do so are not able to exercise any rights or obtain ID card or passport.

In addition to preventing citizens from accessing the rights normally attached to nationality, the difficulties that arise when members of aforementioned groups submit a request for registration of residence may also hinder the exercise of the right to nationality and registration of children in birth registry books. The parents who want to register the fact of birth of their child are required to submit their birth certificates and ID cards. If parents cannot register permanent residence and, consequently, cannot obtain an ID card, they will not be allowed to register their child’s birth. Moreover, the failure to register the child’s birth causes uncertainty with respect to the facts that are crucial for the acquisition of nationality, such as the place of child’s birth or its descent. As a result, the system of residence registration may cause risk of statelessness among children. The aforementioned UNHCR report suggests that the most important reason for many persons not being able to obtain a birth certificate is the lack of residence registration.

Permanent residence had a significant role in the acquisition of Serbian nationality after the breakup of the former Yugoslavia. In the cases of people originating from other republics of the former Yugoslavia who happened to live in Serbia at the time of the breakup of the common state, permanent residence was the key fact in the process of deciding on whether these persons would find themselves in the status of foreigners or would be allowed to acquire the nationality of the republic in which they lived in a facilitated manner. Namely, the persons who acquired nationality of some other republic of the former Yugoslavia and who had permanent residence registered in the territory of the Republic of Serbia for at least nine years could acquire Serbian nationality by simply submitting a request for registration in citizenship registry books. Those who were living in Serbia without registered permanent residence (mostly Roma from informal settlements) were not allowed to acquire citizenship in a simplified procedure, by registering in the citizenship records. They found themselves in the status of foreigners without granted residence permit and often with undetermined nationality. Their long-term habitual residence in Serbia was irrelevant for acquiring nationality.

Some of the described obstacles could be overcome based on the new Law on Permanent and Temporary Residence of Citizens if the conditions were met for consistent application of the provisions of significance for the homeless and poor citizens without a legal basis of housing. The Law provides that the permanent residence of those citizens who do not have the opportunity to register their residence based on immovable property rights, lease or any other legal basis, may be established at the address where they permanently live, at the address of their spouse or common-law partner, their parents’ address or at the address of the social welfare centre. Owing to this change, a number of persons without residence should be significantly reduced. However, some issues remain unresolved even after the adoption of the new legal solution. They are explained in more detail in the aforementioned Praxis report. Apart from giving an insight into new legal solutions and explaining why “no residence” means “no rights” in Serbia, the report also points out to additional steps that should be taken to make the concept of permanent residence close to the notion of home, instead of the system that generates inequality among citizens and causes deprivation of rights. If one bears in mind the relation between lack of registration of permanent residence and lack of registration of the fact of birth, which is the main cause of risk of statelessness in Serbia, it is clear to what extent the changes in this field would contribute not only to higher respect for the rights attached to nationality, but also to facilitated exercise of the right to nationality among members of vulnerable groups.

See the blog from ENS website

Jasmina Mikovic, Praxis Deputy Executive Director, said for Pravi odgovor that Praxis had presented the report “Domestic Violence Prevention and Protection” published with the UNHCR support at the press conference held on 2 February 2009 in Medija Centre in Belgrade. The report gave an insight into Praxis experience acquired during a three-year period of the implementation of the project “Sexual and Gender Based Violence against Refugees and Internally Displaced Persons in Serbia – Prevention and Response”.

Jasmina said that systemic solution of the problem of domestic violence required not only the modern and comprehensive legal text but working on awareness raising, prejudice breaking and gender equality achievement.

Read the whole text (Serbian only): News from March 2009 published in Pravi odgovor, page 28

On 5 February 2013, Republic Fund of Health Insurance (RFHI) issued the Instruction for acting of competent branches in cases of persons of Roma nationality applying for health insurance. The Instruction was issued in accordance with the latest changes of the Regulation on the content, form and manner of submitting a unique application for mandatory social insurance, unique methodological principles and unique codex of codes for entry of data in the unique basis of the Central Register of mandatory social insurance (adopted in January 2013) in relation to conditions for applying for social insurance for persons of Roma nationality, who cannot be insured on some other grounds from the provisions of the Law on Health Insurance.

At first sight, the goal of the issuance of the stated act is compliance of the current regulations in the area of health insurance with the new solutions of the Law on Permanent and Temporary Residence of Citizens and accompanying bylaws (Rulebook on Form for Registration at the Address of the Social Welfare Center (SWC) and Instruction for acting upon registration of permanent residence at the address of SWC), which envisage the possibility of registration of permanent residence at the address of SWC for persons without the legal basis of housing in the Republic of Serbia (the ownership right over the apartment, contract on the apartment lease or other legal basis). RFHI Instruction has envisaged that persons of Roma nationality can obtain the status of RFHI insurer based on the statement that they are persons of Roma nationality and registration of their permanent residence at the address of the institution or SWC.

Praxis points out that in the period from July 2010 to March 2012, persons of Roma nationality were able to obtain health insurance based on the statement on the address of residence, without the request for fulfillment of conditions for formal registration of permanent residence. Specifically, the obligation to enclose the registration of permanent residence has been previously prescribed by the Rulebook of the Method and Procedure of Exercise of Rights from the Mandatory Health Insurance. After Praxis initiated the procedure for the assessment of constitutionality of the Rulebook before the Constitutional Court of the Republic of Serbia, the Rulebook was amended and the respective obligation abolished for the persons of Roma nationality without permanent or temporary residence. However, in March 2012, some RFHI branches started acting upon the Regulation on the content, form and manner of submitting an application for mandatory social insurance, requesting thereby from the Roma applicants to enclose the registration of temporary residence when applying for health insurance. However, in some RFHI branches, Roma applied in accordance with the rules of the amended Rulebook (without the registration of temporary residence). The application of the provisions of the Regulation has again imposed a hardly surmountable obstacle to the exercise of rights to health insurance and health care.

The adoption of RFHI Instruction directs the acting of the competent branches: adopted rules indicate that the acting bodies will require evidence on registered permanent residence in addition to the statement on belonging to Roma nationality.

Newly adopted solutions of the Law on Permanent and Temporary Residence of Citizens and accompanying bylaws were used as a basis for the adoption of new rules for acting of RFHI branches. However, it is worth pointing out that the registration of permanent residence at the address of SWC remains disputable. Polemics between the representatives of the competent ministries and services are still active, new solutions of the Law on Permanent and Temporary Residence of Citizens have not been consistently applied and social welfare centres receive requests for the registration of permanent residence at their address sporadically and rather reluctantly, mainly due to the lack of detailed information on the manner of acting. By observing the recent regulations in the concerned area, it can be concluded that the representatives of the competent ministries are still unable to provide complied and precise answers to some questions important for conducting of procedures needed to resolve the issue of registration of permanent residence. On the other hand, owing to the application of RFHI instruction, the branches  will require from persons of Roma nationality to enclose evidence on permanent residence, which is a condition many will not be able to fulfill unless the conditions for registration of permanent residence at the address of SWC are created.

The above stated supports the fact that the situation in the concerned area is confusing and additionally complicated by adoption of regulations that are not aligned with each other, that are insufficiently precise or contrary to the goals of protection of rights and interests of vulnerable population groups. In order to eliminate ambiguities, harmonize the procedures and solve socially sufficient problems of Roma population in the most adequate way, it is necessary to synchronize normative activities of responsible bodies, to approach the problem systematically and, certainly, to invest some effort to reach the solution as soon as possible, in order to enable the members of the vulnerable Roma population to access the right in a simplified manner.

On 1 March 2013, the seminar for judges acting in the first and the second instance procedures and judicial associates from the Region of Sumadija and Pomoravlje was held in the Basic Court in Kragujevac on the amendments to the Law on Non-Contentious Procedure, which stipulate a new procedure for determination of time and place of birth. This was the second councelling for judges and judicial associates organized with an aim to ensure more detailed introduction into the concerned legal regulations and their effects in practice. The intention of the organizers was, among others, to bring the goals of Technical group formed on the basis of the Memorandum of Understanding and concluded between the Ministry of Justice and Public Administration, Ombudsperson and UNHCR, closer to the judicial bodies. The participants were addressed by the Assistant to the Minister of Justice and Public Administration Jasmina Benmansur, who talked about the registration in the birth registry book and the significance of newly adopted solutions for the stated procedure, then by the Assistant Secretary of the Ombudsperson, Mr Robert Sepi, the Associate Protection Officer at UNHCR Davor Rako, Praxis Legal Advisor Jelena Milonjic, and a professor of the Faculty of Law at the University of Belgrade, PhD Nikola Bodiroga.

The representatives of institutions and organizations working on the protection of rights of individuals and vulnerable groups – Ombudsperson, UNHCR and Praxis, pointed at the importance and effect of standardization of the procedure for determination of the fact of birth for the eradication of the phenomenon of legally invisible persons in Serbia. Upon the presentation of the Deputy General Secretary of the Ombudsperson on the regulation of civil status and expected effects of new regulations on certain problematic situations occurring in practice, Praxis representative presented the specific examples from the practice of this organization.

PhD Nikola Bodiroga talked about the legal aspects, interpretation and analysis from the viewpoint of practical implementation of newly adopted solutions. The guidelines for acting upon some provisions of the new law were given. In addition to considering the issues of the court competence, ex-officio procedure, the contents of the motion for the initiation of the procedure, process issues and issues related to the solution and procedure for putting it out of force, PhD Bodiroga also gave some useful suggestions in terms of more extensive interpretation of the term “legal interest for initiation of procedure”, in order to enable the initiation of this procedure by legal persons, collectivity, associations, bodies and organizations dealing with the protection of human and minority rights, rights of vulnerable groups, etc.  Also, the interpretations referring to the mutual relation of the concerned non-contentious and administrative procedures of subsequent birth registration were also presented. Since the existing provisions of the Law do not provide judges with sufficiently precise instruction for proceeding. The presenter was of the opinion that it was not necessary to wait for the completion of the concerned administrative procedure and that the court should not be bound by decisions or activities taken in the previously (or simultaneously) conducted procedure of subsequent birth registration before the administrative bodies. An issue that was also raised was that of the possibility of conducting the procedure of determination of time and place of birth for the use of the concerned court decision for the registration in birth registry book of persons from the territory of Kosovo in case of destroyed or missing registry books where it is not possible to conduct the reregistration in registry books in the administrative procedure for the lack of suitable evidence. The Assistant to the Minister of Justice and Public Administration suggested  that with the appropriate corrections of the existing bylaws, the procedure for determination of time and place could also be conducted with an aim of birth registration for persons from Kosovo that find themselves in the above stated situation.  However, nothing concrete could be stated apart from the critique of the adopted solution and hope that legislative bodies would soon tackle the correction of the valid provision, about the essentially most disputable solution of the new Law on Amendments to the Law on Non-Contentious Procedure, Article 71k, Item 2, envisaging that the body of the internal affairs is not bound by the court decision on determination of time and place of birth when reaching the decision on citizenship. The proposal for the deletion of the Article 71k, Item 2, of the Law on Non-Contentious Procedure was submitted to the National Assembly on 4 February 2013 by the Ombudsperson.

Through the discussion in the final part of the seminar, the present judges expressed their opinions about the newly adopted regulations and exchanged their experience in conducting a few initiated procedures for determination of the time and place of birth in Sumadija and Pomoravlje regions. It was pointed at the delicacy of adopted solutions regarding the length of deadline for conducting the procedure, dilemmas in reference to certain evidence and problems encountered in practice. The conclusions that were drawn refer to the need for specifying some provisions of the new law, which could be achieved through the issuance of precise guidelines for interpretation and possible corrective intervention of the legislator. Furthermore, joint expectancy was expressed that the existing dilemmas would be removed through the establishment of practice by deciding upon a more significant number of requests for determination of time and place of birth.

The adoption of the Law on Permanent and Temporary Residence of Citizens as of November 2011 was announced as paving of the way to the solution of the problem of registration of permanent/temporary residence for persons without a legal basis of housing in the Republic of Serbia (property right over the apartment, apartment lease contract or other legal basis). Specifically, the possibility offered by the new law related to the registration of permanent residence at the address of the institution in which a person is permanently accommodated or at the address of the competent social welfare centre would largely simplify the administrative procedure necessary for the exercise of basic human rights of the vulnerable population group, primarily the homeless and persons living in informal settlements, but also others who due to the lack of a legal basis for registration of permanent/temporary residence suffer negative consequences in terms of the accessibility of guaranteed socioeconomic and other rights.

The adoption of the new law has set up the framework and deadlines for the adoption of appropriate bylaws, which would regulate the manner of the implementation of the law more thoroughly. Consequently, ambiguities in practice would be avoided and there would be no need for “ad hoc” steps in solving the problem of registration of permanent/temporary residence.

However, the responsible institutions  have failed in their work: not only were the legal deadlines for passing the suitable bylaws unobserved, but the significant segments of the concerned problem remained unsolved even after the adoption of the Rulebook on Form of Registration of Permanent Residence at the Address of Institution or Social Welfare Centre (adopted on 30 November 2012, thus greatly exceeding the legally stipulated deadline of 3 months for adoption).

Since the adoption of the Law on Permanent and Temporary Residence of Citizens, Praxis has been monitoring the application of norms, including the results of the long expected bylaws. The conclusion that can be drawn based on the experience from practice is that not much has changed. Praxis will continue monitoring the implementation of positive regulations in this field, by making efforts as to ensure that the implementation of the adopted norms is conducted at a practical level too, as adequately and appropriately as possible.
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See: Rulebook on Form of Registration for Permanent Residence at the Address of Institution or Social Welfare Centre

The outcome of the procedures conducted for the collection of child support in Serbia usually does not provide adequate protection of interest of child support beneficiaries, both for the inappropriate length and frequent impossibility of collection of support or alimony determined by court decisions. In EU countries, the situation in the concerned area is far more advanced, which is evidenced by the procedure for collection of child support from the father residing in Finland that is currently conducted in line with rules of the international law.

By submitting the request to the Ministry of Finance and Economy of the Republic of Serbia on 14 January 2013, the executive procedure was initiated for the collection of child support from the person residing in Finland, based on the decision of the court of the Republic of Serbia. The procedure is conducted in line with the provisions of the UN Convention on the Recovery Abroad of Maintenance from 1956.  Pursuant to the rules and procedures of the Convention, the request was sent to the Ministry of Justice of the Republic of Finland. The documentation needed to be enclosed in the request was extensive and its collection lasted for several months, but the significance of this circumstance is substantially diminished by the promptness of further acting of competitive institutions. Specifically, the competent Finnish Ministry, as a mediator in the collection of child support, sent the response to the submitter of request as early as on 16 January 2013. The concerned notice provided a detailed procedure that would follow the submitted request. The conducting of the procedure until the final collection of all due amounts of child support, along with the current amounts, will be in charge of Finnish state bodies and institutions.  According to the Finnish legislation, the submitter of request is also guaranteed free legal aid and exemption from costs of alimony procedure that will be conducted in Finland. Such protection of interest of child support beneficiaries is surely the solution that should be regulated in Serbia as well. However, the Serbian legislation cannot boast of similar regulations. In addition to the stated, the Finish regulations offer the possibility of increase of amounts of child support in case case of the change of facts and circumstances, upon the request of the beneficiary.  That possibility has been used in the concerned procedure by the legal representatives of our citizen – the request for the change (increase) of determined amount of child support has been submitted and the competent Finish bodies are expected to provide their opinion in the course of the procedure.

According to the information received from the Ministry of Finance and Economy of the Republic of Serbia, the described procedure is the first case of the collection of support from the person residing in Finland, and thus it represents the first steps towards the establishment of practice in this field between Serbia and Finland. Based on the recent course of the procedure, we conclude that efficient realization of the collection of child support can be expected, and the application of the rules of the international law, in the concrete case of the UN Convention from 1956 points to the fact that it is possible to conduct alimony procedures quickly, efficiently and by respecting the integrity and interest of persons in need of support.

Soon after the enforcement of the Rulebook of procedure for registration of permanent residence at the address of social welfare centre (CSR), which closely regulates the stated possibility of the registration of permanent residence, twenty-one year old M.Z., an internally displaced person from Kosovo in 1999, was registered at the address of SWC Kraljevo in accordance with the provisions of the new Law on Permanent and Temporary Residence of Citizens.

Newly adopted regulations express the intention of the legislator to remove the obstacles arising from the factual impossibility of the registration of permanent residence, which mainly affects the most endangered population categories. The procedure conducted before CSR Kraljevo is surely an example of good practice and a sign of good will of competent services to find an efficient and applicable solution for the persons from the stated category. Even though the cases of the registration of permanent residence at the address of SWC are not numerous, we do hope that this practice will be established.

Once she regulated the issue of permanent residence, M.Z. obtained ID card with validity date of 10 years, what enabled her to access socioeconomic and other rights. Procedures before CSR Kraljevo and Police Department Kraljevo were conducted without difficulties, which should serve as an example of good practice.